At Molonix Health Care, customer satisfaction and product safety are our top priorities. Due to the sensitive nature of pharmaceutical and healthcare products, we follow a strict refund and return policy to ensure product quality and hygiene standards.
1. Returns Eligibility
Returns are accepted only under the following conditions:
- Product received is damaged or defective
- Wrong product delivered
- Product is expired at the time of delivery
- Package received is tampered with
To be eligible for a return:
- The product must remain unopened, unused, and in its original packaging
- Return request must be raised within 48 hours of delivery
- Proof of damage or issue (photos/videos) may be required
2. Non-Returnable Products
For safety and hygiene reasons, the following items cannot be returned:
- Opened or used medicines
- Syrups, injections, capsules, and tablets once opened
- Personal care and intimate care products
- Products damaged due to misuse or improper storage
- Prescription medicines purchased against a valid prescription
3. Refund Process
Once the returned product is received and inspected, eligible refunds will be processed within 5–7 business days.
Refunds will be credited to:
- Original payment method
- Bank account (if applicable)
Shipping charges are non-refundable unless the error occurred from our side.
4. Cancellation Policy
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests may not be accepted.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team immediately with:
- Order ID
- Product images
- Issue details
We will review the issue and provide a replacement or refund if applicable.
6. Prescription Medicines
Certain medicines may require a valid prescription. Orders for prescription medicines may be cancelled if valid medical documents are not provided when requested.ok.in for questions related to refunds and returns.
